PO
Pedro Ortega
Operations Executive
Building Scalable Operations. Developing Leaders. Delivering Results.
Pedro builds operating systems that strengthen leadership, improve profitability, and create repeatable execution, enabling organizations to scale beyond founder and key-person dependency.
Multi-site operations
Operations leadership
Executive Snapshot
Proven operations executive for complex multi-site organizations.
78
Sites Led
500+
Employees Led
$10M
Operational Savings
89%
Turnover Reduction
Leadership experience with Compass Group, Tech24, and Solcius.
Executive Leadership Experience
Signature Transformations
ESFM (Compass Group)
Facilities Management
Built a self-performing facilities operation across 78 sites, achieving 95.9% work-order completion through standardized operating systems and disciplined execution.
Tech24
Commercial Equipment Field Service
Owned branch-level P&L for the Los Angeles and San Diego operations while recovering $6M in unbilled revenue, improving First Trip Fix from 45% to 73%, and reducing employee turnover by 89%.
Solcius
Residential Solar Install Operations
Owned department-level P&L while scaling operations from one branch to eighteen, generating more than $10M in operational savings and developing six of seven Regional Managers through internal promotion.
Core Expertise
How I Operate
My operating framework combines operational discipline, leadership development, and financial accountability to produce measurable business results that endure. I owned branch- and department-level P&Ls and managed them as disciplined operating systems rather than monthly reports.
Diagnose
Read operational and financial performance to identify execution gaps and margin opportunities before they compound.
Root Cause
Trace every variance to the specific branch, leader, technician, workflow, or operating process creating the issue.
Correct
Implement structural improvements that eliminate root causes instead of temporary fixes.
Track
Verify progress during recurring operating reviews and hold the gains through disciplined execution.
Leadership Philosophy
“I build organizations that keep performing at a high level long after any individual leader steps away.”
Great operations are built through disciplined systems, empowered leaders, and consistent execution. Sustainable performance comes from developing people, creating accountability, and designing operating models that scale, so the business succeeds without depending on any one person.
01 / Systems create consistency
Reliable operations depend on standards, visibility, ownership, and repeatable execution across every site and branch.
02 / Leaders multiply performance
Strong managers improve retention, quality, safety, productivity, and customer experience across distributed teams.
03 / Execution proves strategy
Operational excellence is visible in completion rates, cost control, service quality, branch performance, and leader accountability.
AI-Enabled Operations
Modernizing execution through AI-enabled operating systems.
AI is most valuable when it strengthens operational systems, leadership visibility, reporting quality, documentation, workflow consistency, and executive decision-making. It should amplify disciplined leadership rather than replace sound management.
Google AI Essentials
Applies practical AI education to reporting, workflow clarity, productivity, and operational decision support.
Google AI Professional Certificate (In Progress)
Continues developing applied AI capability for operational reporting, workflow optimization, decision support, and leadership productivity.
Ongoing executive AI education
Continues building AI fluency as a supporting capability for operational excellence and modern execution systems.
Executive Education
Executive education supporting modern operations leadership.
Operations leadership
Focused development in scalable operations, regional and national leadership, P&L accountability, and workforce development.
Operational excellence
Process improvement, safety and compliance, service quality, performance management, and continuous improvement.
AI-enabled operations
Google AI Essentials and Google AI Professional Certificate (In Progress), applied as support for operating systems and decision support.
Contact
For executive operations opportunities, leadership roles, recruiter conversations, or senior operations discussions, contact Pedro Ortega.
Target roles
Director of Operations, VP Operations, Regional Vice President, Head of Operations, COO-track operations leadership, and multi-site operations leadership.
Operational fit
Multi-site field service, facilities management, construction operations, residential solar operations, commercial service operations, and P&L leadership.
Why Organizations Hire Me
Proven operator who improves execution, develops leaders, strengthens accountability, and delivers measurable operational results.
Pedro Ortega
Pedro Ortega · Operations Executive · San Diego, California